Zendesk

Connect Zendesk to RipeText to import tickets and analyze your support team's performance.

Overview

The Zendesk integration lets you:

• Import ticket history from your Zendesk instance
• Receive real-time ticket updates via webhooks
• Analyze ticket topics, resolution times, and agent performance

Prerequisites

• Admin access to your Zendesk instance

Connecting Zendesk

You can connect Zendesk in two places:

During Onboarding

When setting up your RipeText account, you'll be prompted to connect your support platform. Enter your Zendesk subdomain (e.g., yourcompany for yourcompany.zendesk.com), authorize access, and RipeText will automatically kick off a historical import of your tickets so insights are ready from the start.

From Settings

Go to Settings → Integrations in your RipeText dashboard and click Connect next to Zendesk. Enter your subdomain, then authorize via the OAuth consent screen. If this is the first time connecting Zendesk, a historical import will run automatically.

What Happens After Connecting

1. Historical import — RipeText imports your past tickets. Depending on volume, this may take a few minutes to several hours.
2. Real-time sync — New tickets and updates are synced automatically via webhooks going forward.

Troubleshooting

Authorization Failed

If the OAuth flow fails:

• Verify you have admin access to Zendesk
• Ensure your Zendesk plan includes API access
• Check that OAuth applications are enabled in Zendesk admin settings

Incomplete Import

If some tickets are missing after import:

• Archived or deleted tickets may not be available via the API
• Allow up to 30 minutes for the initial import to complete
• Check the integration status in Settings → Integrations