Front

Connect your Front account to RipeText to import conversations, extract insights, and monitor team performance.

Overview

The Front integration lets you:

• Import historical conversations from your Front workspace
• Receive real-time updates via webhooks when new messages arrive
• Analyze conversation quality, topics, and sentiment

Prerequisites

• Admin access to your Front workspace

Connecting Front

You can connect Front in two places:

During Onboarding

When setting up your RipeText account, you'll be prompted to connect your support platform.

1. Click the Add button next to the Front integration.

2. Click Connect to begin the OAuth flow.

3. You'll be redirected to Front's authorization page. Review the permissions and approve access.

After authorizing Front, RipeText will automatically kick off a historical import of your conversations so insights are ready from the start.

From Settings

Go to Settings → Integrations in your RipeText dashboard.

1. Click Connect next to Front.

2. In the dialog that appears, confirm Front is selected and click Connect & Analyze.

You'll be redirected to Front's OAuth consent screen — review the permissions and approve access to your workspace. If this is the first time connecting Front, a historical import will run automatically.

What Happens After Connecting

1. Historical import — RipeText imports your past conversations. Depending on volume, this may take a few minutes to several hours.
2. Real-time sync — New conversations and messages are synced automatically via webhooks going forward.

Troubleshooting

Authorization Failed

If the OAuth flow fails, ensure:

• You have admin access to the Front workspace
• Third-party integrations are enabled in Front's settings
• Pop-ups are not blocked in your browser

Missing Conversations

If some conversations aren't appearing:

• Allow up to 30 minutes for the initial import to complete
• Check the integration status in Settings → Integrations