Intercom

Connect Intercom to RipeText to analyze your live chat and messaging conversations.

Overview

The Intercom integration lets you:

• Import conversation history from Intercom
• Receive real-time updates when conversations are created or updated
• Track response times, quality, and topic trends

Prerequisites

• Admin access to your Intercom workspace

Connecting Intercom

You can connect Intercom in two places:

During Onboarding

When setting up your RipeText account, you'll be prompted to connect your support platform. After authorizing Intercom, RipeText will automatically kick off a historical import of your conversations so insights are ready from the start.

From Settings

Go to Settings → Integrations in your RipeText dashboard and click Connect next to Intercom. You'll be redirected to Intercom's OAuth consent screen — review the permissions and click Authorize to grant access. If this is the first time connecting Intercom, a historical import will run automatically.

What Happens After Connecting

1. Historical import — RipeText imports your past conversations. Depending on volume, this may take a few minutes to several hours.
2. Real-time sync — New conversations and updates are synced automatically via webhooks going forward.

Troubleshooting

Authorization Failed

If the OAuth flow fails:

• Confirm you have admin privileges in Intercom
• Ensure your Intercom plan supports API access
• Try clearing your browser cache and cookies

Delayed Sync

If conversations aren't syncing in real time:

• Webhook delivery can occasionally be delayed by Intercom
• Check the integration status in Settings → Integrations
• If delays persist, try disconnecting and reconnecting the integration