HubSpot

Import HubSpot Service Hub tickets into RipeText for AI-powered support analytics.

Connect HubSpot Service Hub to RipeText to import tickets, notes, and emails for AI-powered analysis.

Overview

The HubSpot integration lets you:

Import ticket history from your HubSpot Service Hub instance
Receive real-time ticket updates via webhooks
Pull the full conversation thread for each ticket: internal notes and email exchanges
Resolve customer contacts, companies, and agent assignments automatically
Analyze ticket topics, sentiment, and trends

Prerequisites

Admin access to your HubSpot account
A HubSpot plan that includes Service Hub

When setting up your RipeText account, you'll be prompted to connect your support platform. Click Add next to HubSpot and authorize access. RipeText will automatically kick off a historical import of your tickets so insights are ready from the start.

From Settings

Go to Settings → Integrations in your RipeText dashboard and click Connect next to HubSpot. You'll be redirected to HubSpot's OAuth consent screen - review the permissions and click Grant access. If this is the first time connecting HubSpot, a historical import will run automatically.

What Gets Imported

For each ticket, RipeText imports:

Ticket details — subject, description, priority, category, and pipeline stage
Internal notes — notes your agents attach to the ticket
Emails — email threads linked to the ticket, including direction (incoming or outgoing)
People — customer contacts, associated companies, and the assigned agent/owner

What Happens After Connecting

Historical import — RipeText imports your past tickets. Depending on volume, this may take a few minutes to several hours.
Real-time sync — New tickets, notes, and emails are synced automatically via webhooks going forward.

Troubleshooting

Authorization Failed

If the OAuth flow fails:

Verify you have admin access to HubSpot
Ensure your HubSpot plan includes Service Hub with API access
Check that third-party app installations are not restricted in your HubSpot account settings

Incomplete Import

If some tickets are missing after import:

Archived or deleted tickets may not be available via the API
Allow up to 30 minutes for the initial import to complete
Check the integration status in Settings → Integrations

Webhooks Not Firing

If new tickets aren't syncing in real time:

HubSpot webhook delivery can occasionally be delayed
Verify the HubSpot app subscription is active in your HubSpot developer portal
Try disconnecting and reconnecting the integration from Settings → Integrations