GitHub

Connect a public GitHub repository to RipeText to analyze issues and community feedback at scale.

Overview

The GitHub integration lets you:

• Import issue history from any public GitHub repository
• Receive real-time updates when new issues and comments are created via webhooks
• Analyze issue topics, sentiment, and community engagement patterns

Prerequisites

• A public GitHub repository URL (e.g., https://github.com/owner/repo)

Connecting GitHub

You can connect GitHub in two places:

During Onboarding

When setting up your RipeText account, you'll be prompted to connect your support platform.

1. Click the Add button next to the GitHub integration.
2. Enter your public repository URL (e.g., https://github.com/owner/repo or owner/repo).
3. Click Connect. RipeText will validate the repository is public and accessible.

After connecting, RipeText will automatically kick off a historical import of your issues so insights are ready from the start.

From Settings

Go to Settings → Integrations in your RipeText dashboard.

1. Click Connect next to GitHub.
2. Enter your repository URL and click Connect & Analyze.

If this is the first time connecting GitHub, a historical import will run automatically.

What Gets Imported

For each issue, RipeText imports:

• Issue body — the full issue description as the opening message
• Comments — all comments in the issue thread
• Metadata — issue state (open/closed), labels, and author information
• People — GitHub usernames linked to their profile avatars

What Happens After Connecting

1. Historical import — RipeText imports your past issues. Depending on volume, this may take a few minutes to several hours.
2. Real-time sync — New issues and comments are synced automatically via polling going forward.

Troubleshooting

Repository Not Found

If validation fails:

• Verify the repository URL is correct and the repository is public
• Private repositories are not supported
• Ensure the repository hasn't been renamed or deleted

Incomplete Import

If some issues are missing after import:

• Allow up to 30 minutes for the initial import to complete
• Pull requests are excluded — only issues are imported
• Check the integration status in Settings → Integrations