Crisp

Connect Crisp to RipeText to analyze your live chat conversations and improve team performance.

Overview

The Crisp integration lets you:

• Import conversation history from your Crisp website
• Receive real-time updates when new messages arrive via webhooks
• Analyze conversation topics, sentiment, and response quality

Prerequisites

• Access to your Crisp workspace dashboard
• Ability to install plugins from the Crisp Marketplace

Connecting Crisp

You can connect Crisp in two places:

During Onboarding

When setting up your RipeText account, you'll be prompted to connect your support platform.

1. Click the Add button next to the Crisp integration.

2. Add your Website ID and click Connect. You'll be redirected to the Crisp Marketplace to install the RipeText plugin on your website.

3. Approve the plugin installation. You'll be redirected back to RipeText.

After installing the plugin, RipeText will automatically kick off a historical import of your conversations so insights are ready from the start.

From Settings

Go to Settings → Integrations in your RipeText dashboard.

1. Click Connect next to Crisp.

2. In the dialog that appears, add your Website ID and click Connect & Analyze.

You'll be taken to the Crisp Marketplace to install the RipeText plugin. Once installed, your Crisp website ID is linked automatically. If this is the first time connecting Crisp, a historical import will run automatically.

What Gets Imported

For each conversation, RipeText imports:

• Messages — the full message thread between operators and visitors
• Metadata — conversation state, segments/tags, and subject lines
• People — visitor profiles, associated companies, and assigned operators

What Gets Imported

For each conversation, RipeText imports:

• Messages — the full message thread between operators and visitors
• Metadata — conversation state, segments/tags, and subject lines
• People — visitor profiles, associated companies, and assigned operators

What Happens After Connecting

1. Historical import — RipeText imports your past conversations. Depending on volume, this may take a few minutes to several hours.
2. Real-time sync — New messages and conversations are synced automatically via webhooks going forward.

Troubleshooting

Plugin Installation Failed

If you can't install the RipeText plugin:

• Verify you have permission to install plugins in your Crisp workspace
• Ensure your Crisp plan supports third-party plugin integrations
• Try clearing your browser cache and attempting the installation again

Missing Conversations

If some conversations aren't appearing:

• Allow up to 30 minutes for the initial import to complete
• Only conversations with at least one message are imported
• Check the integration status in Settings → Integrations

Webhooks Not Firing

If new messages aren't syncing in real time:

• Verify the RipeText plugin is still active on your Crisp website
• Try disconnecting and reconnecting the integration from Settings → Integrations