01
Tags only catch what you
already know.
If a new issue doesn't have a tag, it's invisible until someone notices the pattern manually.
Topic discovery
Find out what your
customers are really
talking about.
Before it becomes a fire.
RipeText reads every ticket and groups them into living topics so you see spikes, regressions, and new pain points the moment they start, not after the Monday report.
Cluster preview
"Promo Code Stacking"
Trending +38%
Topic · 184 tickets
"both codes together"
"promo not combining"
"stacked discount stopped"
"used referral and promo"
"coupon worked before"
"why second code failed"
Sentiment
Negative · 91%
Segment
EU · Visa
First seen
14h ago
ripetext.app / topics
Live
Topic feed
Trending today
Last 24h
01
Card declined at checkout
184 tickets · 24h
+38%
02
2FA email never arrives
121 tickets · 24h
+62%
03
Export to CSV missing rows
74 tickets · 24h
+12%
04
Mobile app crashes on launch
58 tickets · 24h
+9%
05
Refund taking longer than 5 days
42 tickets · 24h
-4%
06
Praise: new dashboard
29 tickets · 24h
+18%
07
Login session expires too quickly
23 tickets · 24h
-6%
Documentation Request
Jan 18, 2026
Customer requesting updated API documentation and integration guid...
Assigned To:Sarah Mitchell
Automation Rule Setup
Jan 18, 2026
Customer needs guidance on setting up a new automation rule for smar...
Assigned To:Sarah Mitchell
Topic movement · 7d
MonTueWedThuFriSatToday
The blind spot
Tag-based reporting is a lagging indicator.
Tags only catch what you
02
Agents tag inconsistently.
Two agents, two different tags for the same problem.
Your dashboards lie.
Your dashboards lie.
03
By the time you spot the trend,
it's a backlog.
Weekly reports surface issues a week late.
RipeText surfaces them the same day.
RipeText surfaces them the same day.
How it works
From raw tickets to ranked topics,
automatically.
Step 01
Ingest every conversation.
RipeText connects to Zendesk, Intercom, or Front and reads every
closed and open ticket.
closed and open ticket.
Step 02
Cluster by meaning, not keywords.
Conversations are grouped by what the customer actually means -
"card declined," "payment failed," and "couldn't check out" land in the
same topic.
"card declined," "payment failed," and "couldn't check out" land in the
same topic.
Step 03
Watch the rankings move.
Topics rise and fall in real time. Click any topic to see the underlying
tickets, sentiment, and which segments are affected.
tickets, sentiment, and which segments are affected.
Step 04
See what customers ask most.
A live feed of the most common customer questions - instantly
revealing what users are confused about, curious about, or trying
to solve most often.
revealing what users are confused about, curious about, or trying
to solve most often.
Topic tailoring
Create custom topics around
what matters most.
Then you can setup automations to send notifications (or run external processes) anywhere outside of RipeText.
Create New Topic
Topic Name
e.g., Battery Issues
Description
Describe what this topic covers...
Outcomes
Built for support teams that need signal,
not noise.
-6 days
Detect emerging issues earlier
Surface spikes the day they start, not after the next
weekly review.
weekly review.
-74%
Reduce manual ticket auditing
Stop reading sample tickets. Read the topics that
actually moved.
actually moved.
100%
Understand pain at scale
Every conversation is read, grouped, and ranked -
not just the loudest 5%.
not just the loudest 5%.
Live
Prioritize by real volume
Rankings reflect what customers actually contact
you about right now.
you about right now.
+31%
Improve CX responsiveness
Teams ship fixes faster when they know which topic
is on fire.
is on fire.
Same-day
Spot regressions before escalation
A new cluster forming around a deploy is the
earliest signal you'll get.
earliest signal you'll get.
Native Zendesk, Intercom & Front integrations
SOC 2 Type II, EU data residency available
Slack & email alerts when a topic spikes
Read-only access to your support data
Live Demo
Stop guessing what's blowing up.
See it.
Book a 20-minute demo and we'll show you the live topic feed from a
real support inbox.