When RipeText sees
something important, do something about it.
Instantly.
Send a Slack ping when a ticket fails QA. Email the team lead when a topic spikes. Fire a webhook into your own systems when an agent's score drops. Up to 10 automations per workspace, no engineering required.
Automation Created
Action Results
Webhook
URL: https://example.com/webhook
Method: POST
Slack
Webhook URL: https://hooks.slack.com/services/T05V01QRXGWB08SC...
To: admin@example.com
Subject: Historical Import Complete - 1543 conversations
Email sent successfully ✓
Routes signals into the tools your team already uses
The gap
Insights don't create action.
Teams receive valuable signals every day, but discovering an issue and acting on it are often disconnected workflows. Important events get buried inside dashboards, reports, and inboxes.
Signals RipeText already sees
Slow response times
Critical events sit in dashboards for hours.
Missed coaching
Patterns surface too late to course-correct.
Late escalations
By the time a human notices, the customer has churned.
Manual follow-up
Teams burn hours stitching alerts together by hand.
Action types
Three ways to act on an event.
Every automation pairs a RipeText event with one of three primitives. Mix and match across your workspace.
Drop into any channel, themoment it matters
One-line setup. Perfect for QA alerts, escalation flags, and topic spikes.
Ticket #35841 failed QA — resolution score
3/10. Assigned to @john.
Review →
Ticket #48213 failed QA — empathy score
2/10. Assigned to @maria.
Review →
Templated emails with full eventpayload variables
Use event variables to personalize subjects, messages, and recipients, ensuring notifications include context and reach the right audience.
New message
Hi {{recipient.first_name}},
The topic "refund delayed" just crossed your alert threshold...
Fire any HTTP request — fullcontrol
Configure the request method, headers, and payload to fit your workflow. Template variables can be applied anywhere to inject event-specific data automatically.
POST https://api.yourapp.com/incidents
Authorization: Bearer {{secrets.api_key}}
{
"ticket_id": "{{event.ticket.id}}",
"agent": "{{event.agent.email}}",
"score": {{event.qa.score}}
}
How it works
Set one up in under two minutes.
Three steps. No code. No deploys.
Pick an Event
Choose from the RipeText event catalog:
QA score below threshold, topic spike, coaching flag, sentiment crash — and more.
Pick an Event
Explore a wide range of events from the RipeText catalog — from low QA performance and emerging topic trends to coaching opportunities, sentiment downturns, and other critical indicators that help teams stay informed and take action faster.
Pick an Action
Connect your workflows to Slack, email, or custom webhooks and automate communications with ease. Leverage event payload variables throughout your notification templates to personalize recipients, subject lines, headers, and request bodies, ensuring every alert contains the exact context your team needs.
Pick an Action
Slack, email, or custom webhook. Use event payload
variables anywhere — recipients, subject lines, headers,
request bodies.
Save & Ship
Your automation runs every time the event fires. Up to 10 per workspace. Toggle on/off anytime. No engineering required.
Save & Ship
Set it up once and let it run automatically whenever an event is triggered. Manage up to 10 automations per workspace, turn them on or off whenever needed, and launch powerful workflows without relying on engineering support.
Why teams choose it
Built for teams that move fast.
Respond Faster
Route important events directly to the people who need them the moment they happen.
Reduce Manual Work
Eliminate repetitive monitoring, triage, and follow-up tasks across your conversation ops team.
Connect Existing Workflows
Integrate RipeText insights with Slack, email, and any internal system via webhook.
Stay In Control
Manage, enable, disable, and monitor every automation from one place with full run history.
20-minute demo
Turn insights into action. Automatically.
Book a 20-minute demo and we'll build your first automation live — using your events, your team, your tools.